Refund policy

Withdrawal and returns

Máté Kovács – Gilded Bruises
8.-Mai-Strasse 28/20
9020 Klagenfurt am Wörthersee, Austria
gildedbruises@gmail.com
+43 676 4535799

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods. Where several goods from one order are delivered separately, the period starts when the last item is received.

To exercise this right, inform us using the contact details above of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not obligatory.

To meet the deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires. Our prior approval is not required.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including delivery costs, except supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. Reimbursement will be made without undue delay and no later than fourteen days after we are informed of your decision to withdraw. We will use the same payment method you used for the original transaction unless you expressly agree otherwise. You will not incur fees for reimbursement.

We may withhold reimbursement until we receive the goods back or you provide evidence of having sent them back, whichever occurs first.

You must send back or hand over the goods to Máté Kovács – Gilded Bruises, 8.-Mai-Strasse 28/20, 9020 Klagenfurt am Wörthersee, Austria, without undue delay and no later than fourteen days after informing us of withdrawal. The deadline is met if you send the goods before that fourteen-day period expires.

You bear the direct cost of returning the goods. We do not provide a free return label for ordinary withdrawals.

You are liable for diminished value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only the statutory right of withdrawal applies; no additional voluntary return or exchange right is granted. Your statutory legal guarantee rights remain unaffected.

Model withdrawal form

If you wish to withdraw, complete and return this form.

To Máté Kovács – Gilded Bruises, 8.-Mai-Strasse 28/20, 9020 Klagenfurt am Wörthersee, Austria, gildedbruises@gmail.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
________________________________
Ordered on (*) / received on (*): ________________________________
Name of consumer(s): ________________________________
Address of consumer(s): ________________________________
Signature of consumer(s) (only if notified on paper): ________________________________
Date: ________________________________

(*) Delete as appropriate.

You may also submit your withdrawal through Withdraw from contract. Enter your name, email address, order number and the affected items, then select “Confirm withdrawal”. We will promptly send you an email acknowledging receipt, including your declaration and the date and time of receipt.